Fountain of Mercy is committed to protecting the privacy and security of our supporters, donors, beneficiaries, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
We may collect personal information that you provide to us, including but not limited to:
Full name
Contact details (email, phone number, address)
Payment details (for donations and transactions)
Gift Aid declarations (if applicable)
Communication preferences
Information related to volunteering or event participation
Any other information you provide when contacting us
We may also collect non-personal information, such as website usage data, through cookies and analytics tools.
We use the information collected for the following purposes:
To process donations and maintain donor records
To manage Gift Aid claims (where applicable)
To provide updates on our projects, events, and appeals
To respond to inquiries and provide support
To improve our website and services
To comply with legal obligations
We will only use your information for the purposes for which it was collected unless legally required to use it otherwise.
We do not sell or rent your personal information. However, we may share your data with:
Third-party service providers (e.g., payment processors, IT support, mailing services) to facilitate our operations
Regulatory bodies or legal authorities when required by law
Partner organisations only when necessary for fulfilling our charitable objectives, and only with your consent
All third parties are required to process your data securely and in compliance with data protection laws.
We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., financial records for tax purposes).
You have rights under data protection laws, including:
The right to access your personal data
The right to correct inaccurate or incomplete information
The right to withdraw consent for communications
The right to request the deletion of your data (where applicable)
The right to object to processing under certain circumstances
To exercise any of these rights, please contact us using the details provided below.
Our website may use cookies to enhance your experience. These are small text files stored on your device to collect standard internet log information and visitor behaviour data. You can adjust your browser settings to decline cookies if you prefer.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Fountain of Mercy
Email: contact@fountainofmercy.org.uk
We may update this Privacy Policy from time to time. Please review it periodically to stay informed of any changes.
